April 2, 2014.

Southwest Airlines, Once a Brassy Upstart, Is Showing Its Age

No one else had spoken to him. To a surprising extent the ordinary criminals ignored the Party prisoners. ‘The polITS,’ they called them, with a sort of uninterested contempt. The Party prisoners seemed terrified of speaking to anybody, and above all of speaking to one another. Only once, when two Party members, both women, were pressed close together on the bench, he overheard amid the din of voices a few hurriedly whispered words; and in particular a reference to something called "room one-oh-one," which he did not understand.

CHICAGO----At Midway Airport here on Jan. 2, Southwest Airlines Co. LUV +1.40% canceled a third of its flights, lost 7,500 bags and, at one point, had 66 aircraft on the ground----about twice as many as the carrier has gates. Passengers were stuck on the tarmac late into the night.

It might be two or three hours ago that they had brought him here. The dull pain in his belly never went away, but sometimes it grew better and sometimes worse, and his thoughts expanded or contracted accordingly. When it grew worse he thought only of the pain itself, and of his desire for food. When it grew better, panic took hold of him. There were moments when he foresaw the things that would happen to him with such actuality that his heart galloped and his breath stopped. He felt the smash of truncheons on his elbows and iron-shod boots on his shins; he saw himself grovelling on the floor, screaming for mercy through broken teeth. He hardly thought of Julia. He could not fix his mind on her. He loved her and would not betray her; but that was only a fact, known as he knew the rules of arithmetic. He felt no love for her, and he hardly even wondered what was happening to her. He thought oftener of O’Brien, with a flickering hope. O’Brien might know that he had been arrested. The Brotherhood, he had said, never tried to save its members. But there was the razor blade; they would send the razor blade if they could. There would be perhaps five seconds before the guard could rush into the cell. The blade would bite into him with a sort of burning coldness, and even the fingers that held it would be cut to the bone. Everything came back to his sick body, which shrank trembling from the smallest pain. He was not certain that he would use the razor blade even if he got the chance. It was more natural to exist from moment to moment, accepting another ten minutes' life even with the certainty that there was torture at the end of it.

A severe snowstorm was the main culprit, but Southwest managers also blamed ramp workers, suggesting that nearly a third of them called in sick to protest slow contract talks. The spat boiled into a legal battle, with the workers suing Southwest for requiring they provide doctor's notes. They say they are chronically understaffed and are being blamed for executives' mismanagement of the storm.

Sometimes he tried to calculate the number of porcelain bricks in the walls of the cell. It should have been easy, but he always lost count at some point or another. More often he wondered where he was, and what time of day it was. At one moment he felt certain that it was broad daylight outside, and at the next equally certain that it was pitch darkness. In this place, he knew instinctively, the lights would never be turned out. It was the place with no darkness: he saw now why O’Brien had seemed to recognize the allusion. In the Ministry of Love there were no windows. His cell might be at the heart of the building or against its outer wall; it might be ten floors below ground, or thirty above it. He moved himself mentally from place to place, and tried to determine by the feeling of his body whether he was perched high in the air or buried deep underground.

Labor strife has long roiled the airline industry, but not Southwest. The carrier never has laid off workers or cut their pay, and has had only one strike in its history, a six-day mechanics' walkout in 1980.